Tuesday, November 25, 2008

A Pet Peeve

Why is it that when you are in a store or other place of business, customers calling on the phone take precedence over you - the live customer, wallet in hand, standing a mere two or three fee from the clerk. This has happened to me several times. The Radio Shack on Bowman Road in Little Rock was especially bad about this. Yesterday, on my way home, I stopped by a Chinese take-out restaurant to pick up an order that James had phoned in. I walk up to the counter, then clerk is on the phone and does not acknowledge me. . .a head nod saying" yes, I see there" would have helped. Another employee walks up to the counter from the food prep area. . .he makes eye contact with me, and I think I'm about to be waited on. But no, the other phone is now ringing, and so he answers it. I wait for the 1st clerk to get off the phone and she finally waits on me.

Now, I worked in retail long enough to know that it is important to answer the phone in a timely manner, but I always felt more compelled to wait on the customer who was standing before me before I got to the phone call. Why doesn't the rest of the retail work think like that?

1 comment:

  1. I completely agree, maybe we should just call them with our cell phones. Then they could talk to us over the phone and look at us at the same time!